We at Vebuza.com are bound by the refund policies of publishers of the publications you have subscribed to, through us. However, our effort will be to offer you a pro-rated refund for cancellations, subject to the respective publisher policy, if you choose to cancel the order you made within 90 days of placing the order with us. In such a situation, you will be refunded the value of the unshipped issues upon receipt of the refund from the respective publisher. We will be unable to refund for cancellations made after 90 days from the date of order.
There will also be a 10% service charge on the total and original value of the cancelled subscriptions. Should we have provided you with gifts along with your subscription, the value of the gifts to us shall also be adjusted against the refund that may be due to you. The value of the gift will be equivalent to its cost to us - including shipping and delivery, but not the market price.
Should you prefer, we can also try to roll over the value of the refund to another subscription of your choice, if we receive your request within 90 days of the order you wish to be cancelled. We will specifically write to you confirming this solution within 15 days of your request.
In the event of a cancellation request due to non-delivery within 90 days of your order, you are requested to provide us an opportunity to correct the situation within 15 days of your notifying us. In the event that we are unable to have the product delivered to you within this period of 15 days, Vebuza.com will be obligated to refund the entire value of your subscription. In short, you will be refunded for orders that have not been processed by the publisher within 90 days of your order, with our apologies.
No returns are accepted on Newspaper and Magazine category apart from product mismatch.